At SoftHaven, we’re dedicated to getting your cozy scarves and blankets to you quickly and securely. This logistics policy outlines shipping details, delivery timelines, and customs guidelines for all domestic and cross-border orders.
- All scarf and blanket orders are processed within 1–2 business days (excluding weekends and public holidays).
- Processing delays may occur during peak seasons (e.g., Black Friday, Christmas, winter sales) — we’ll notify you via email if your order is affected.
- You will receive a shipping confirmation email with a tracking number once your package is dispatched from our warehouse.
Processing time is not included in transit estimates.
- Once shipped, the estimated delivery time is 3-7 business days.
-
Please note: This is an estimate provided by our courier partners. Actual delivery times may vary by location or weather conditions, though we always aim for the fastest possible route.
-
Domestic Orders ([Your Main Market])
- Standard Shipping: $9.00 (or local currency equivalent)
- Shipping fees are calculated automatically at checkout based on your delivery address and order details — no hidden costs.
-
DDP (Delivered Duty Paid) for EU/UK/US Orders: All SoftHaven cross-border orders to these regions include import duties, VAT, and customs fees in the shipping price. You will not be charged any additional fees upon delivery.
-
Other Global Regions: For countries not covered by DDP, you may be responsible for local customs duties, taxes, or brokerage fees. These fees are determined by your country’s customs office and are paid directly to the courier upon delivery.
- We recommend checking your local customs regulations for scarf and textile products before placing an order — SoftHaven is not liable for any unexpected customs charges.
- Track your scarf/blanket order anytime via:
- The tracking link in your shipping confirmation email
- Our Shopify store’s Order Tracking page (enter your order number and email)
- Universal tracking platforms (e.g., 17Track) using your unique tracking number
- A tracking number will be sent to your email within 2 business days after payment confirmation. It takes 24–48 hours to update after dispatch — please allow time for the courier to scan your package.
- SoftHaven ships to most countries worldwide. We cannot deliver to PO boxes, military addresses (APO/FPO), or regions with shipping restrictions (e.g., areas with customs bans on textiles).
- For oversized blanket orders (e.g., king-size weighted blankets), additional shipping fees may apply — we’ll contact you to confirm before dispatch.
-
Delayed Orders: If your package is not delivered within the estimated timeline, contact our customer service team at jackwu@songqiaotex.com with your order number — we’ll investigate the status with the courier.
-
Lost Packages: We will issue a full refund or resend your scarf/blanket order if the package is confirmed lost by the courier (after 30 days of dispatch for economy shipping, 15 days for express).
-
Damaged Items: If your SoftHaven product arrives damaged, please send photos of the item and packaging to jackwu@songqiaotex.com within 48 hours of delivery — we’ll arrange a free replacement or full refund.
If you have questions about your order’s logistics, reach out to our team:
- Email: [jackwu@songqiaotex.com]
- Shopify Store Chat: Available 9 AM–6 PM [Your Time Zone]
- Response Time: Within 24 business hours
SoftHaven reserves the right to update this logistics policy at any time — changes will be posted on this page and notified via email to affected customers.
