Shipping policy

SHIPPING POLICY

At SoftHaven, we are committed to delivering your order safely and efficiently. We currently ship only within the United States.

  1. ORDER PROCESSING TIME

Orders are processed within 1–2 business days, excluding weekends and public holidays.

During peak shopping periods, such as Black Friday, Christmas, and seasonal sales, processing may take slightly longer. If a significant delay affects your order, we will contact you by email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  1. ESTIMATED DELIVERY TIME

Standard shipping generally takes 3–7 business days after the order has been shipped.

Processing time is not included in the shipping estimate. Including processing, most orders are expected to arrive within approximately 4–9 business days after the order is placed.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery.

  1. SHIPPING FEES

Free standard shipping is available on orders over $99.

For orders under $99, the applicable standard shipping fee will be displayed at checkout before payment.

We currently do not offer express or expedited shipping.

  1. SHIPPING DESTINATIONS

SoftHaven currently ships only to delivery addresses within the United States.

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an address error, contact us as soon as possible at support@softhavenhome.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

  1. ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to update after the carrier receives the package.

  1. DELAYED OR MISSING PACKAGES

If your tracking information has not updated for several business days, or your order has not arrived within the expected delivery period, please contact us at support@softhavenhome.com with your order number.

We will review the tracking information and work with the shipping carrier to investigate the issue.

  1. DAMAGED OR INCORRECT ORDERS

Please inspect your package when it arrives. If your order is damaged or you receive an incorrect item, contact us as soon as possible at support@softhavenhome.com.

Please include your order number and clear photos of the item and packaging so that we can review the issue and arrange an appropriate replacement or refund.

  1. CONTACT US

If you have questions about shipping or delivery, please contact us at:

jackwu@songqiaotex.com