FAQ

Hi there! Thanks for choosing our blanket and scarf 😊 You can easily track your order with these steps: Find your tracking number in the shipping confirmation email we sent. Visit the tracking page via this link: www.17track.net/Index_en.shtml (or our official website’s "Order Tracking" section). Enter your tracking number to check real-time updates, like shipping status and estimated delivery date. Logistics info may have a slight delay, but we’ll keep an eye on your cozy package. Feel free to contact us if you need further help!

Hi there! Great question 😊 For your blanket and scarf order, the price already includes applicable local taxes (e.g., sales tax, VAT) for orders shipped within [your country/region, e.g., the US, EU]. If you’re a cross-border customer, we ship DDP (Delivered Duty Paid) — so import duties, customs fees, and local taxes are all covered upfront. No hidden costs at checkout or delivery!

Dear customer, payment options vary by your location for your blanket and scarf order:
North America: Cards, PayPal, Shop Pay, Klarna/Affirm, Apple Pay/Google Pay.
EU/UK: Cards, PayPal, Shop Pay, iDEAL/Bancontact, BNPL (Klarna), and VAT-inclusive checkout.
Latin America: Cards, PayPal, local wallets (Mercado Pago for Mexico), and regional BNPL.
Asia: Cards, PayPal, Alipay/WeChat Pay (select regions), Shop Pay.
All methods are PCI-compliant — your payment details stay safe, and the final price is locked before you confirm!

Global & Transparent (Full Details for Cross-Border)
Hi there! Shipping fees for your cozy blanket and scarf depend on your location, shipping method, and order value — here’s the breakdown:
Domestic (e.g., US/EU): Standard shipping: $4.99 (3–5 business days); Express: $9.99 (1–2 business days).
Cross-border: Economy (7–15 business days): $8.99–$15.99; Express (3–7 business days): $18.99–$29.99 (varies by country/weight).
Free Shipping: Get free standard shipping worldwide on orders over $75 (adjust threshold as needed) — your blanket and scarf will arrive cozy and cost - free to ship!
Fees are auto - calculated at checkout, and you can see the final cost before paying — no hidden charges!

Global & Transparent (Full Details for Cross-Border)
Hi there! Shipping fees for your cozy blanket and scarf depend on your location, shipping method, and order value — here’s the breakdown:
Domestic (e.g., US/EU): Standard shipping: $4.99 (3–5 business days); Express: $9.99 (1–2 business days).
Cross-border: Economy (7–15 business days): $8.99–$15.99; Express (3–7 business days): $18.99–$29.99 (varies by country/weight).
Free Shipping: Get free standard shipping worldwide on orders over $75 (adjust threshold as needed) — your blanket and scarf will arrive cozy and cost - free to ship!
Fees are auto - calculated at checkout, and you can see the final cost before paying — no hidden charges!

Global & Detailed (Full Walkthrough, Ideal for Cross-Border) Hi there! Creating an account for your cozy blanket and scarf orders is fast and unlocks perks like order tracking, saved addresses, and exclusive discounts. Here’s how: Sign-Up Path: Go to our store homepage > click “Account” (top-right corner) > select “Create account”. Or start at checkout — click “Create an account” below the login fields. Fill in Details: Enter your first/last name, valid email (we’ll send order updates here!), and create a secure password (8+ characters, mix letters/numbers). For Shopify’s new password-free login (where available), just enter your email — you’ll get a 6-digit verification code each time you log in. Verify & Activate: Check your email for a confirmation link (sent instantly!). Click it to activate your account — done in 1 minute! Shop Faster: Once signed up, your account saves your shipping addresses, blanket/scarf order history, and tracking info. Shop Pay even lets you check out in 1 click for your next cozy purchase! Your account is secure (PCI-compliant), and you can update info or reset your password anytime in the “Account Settings” tab.